Shipping Policy

🚚 Shipping Policy – Velaris™

Last Updated: October 4, 2025
Official Domain: www.velarismagazine.shop
Company Name: Velaris Ltd
Address: 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom
Contact: support@velarismagazine.shop

1. Overview

Velaris™ ships products worldwide, providing customers with reliable and trackable deliveries.
We partner with international logistics providers to ensure safe and timely shipping to over 50 countries.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.

2. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Once processed, you will receive a shipping confirmation email containing your tracking number.

Please note: Processing times may increase slightly during holidays or promotional events due to higher order volumes.

3. Estimated Delivery Time

Average delivery times vary depending on the destination:

Region Estimated Delivery Time
Europe 7–12 business days
United Kingdom 5–10 business days
United States & Canada 8–15 business days
Latin America 10–20 business days
Asia & Oceania 9–18 business days
Middle East & Africa 12–25 business days

These are average estimates. Delays may occur due to customs inspections, local postal services, or external events beyond our control.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number by email.
You can track your parcel directly on our website under the “Track My Order” page or through the carrier’s official tracking system.

Tracking updates may take 2–5 business days to appear after shipment.

5. Shipping Methods & Carriers

We work with multiple trusted carriers to ensure global coverage, including:

  • DHL Express

  • Royal Mail

  • Correos

  • USPS

  • Deutsche Post

  • La Poste

  • China Post / YunExpress (for some international warehouses)

Velaris™ automatically selects the best available carrier based on your location and delivery timeframe.

6. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees imposed by your country.

  • These charges are not included in the product price or shipping fee and are the customer’s responsibility.

  • Velaris™ is not responsible for customs delays or additional charges once the order reaches your country.

Tip: Check your local customs regulations for more details on potential import fees.

7. Shipping Address & Delivery

  • Please ensure your shipping address is accurate and complete before finalizing the order.

  • We are not responsible for undelivered packages due to incorrect or incomplete addresses provided by the customer.

  • Once your parcel is marked “Delivered” by the courier, Velaris™ is not liable for lost or stolen packages.

If you entered an incorrect address, please contact us immediately at support@velarismagazine.shop — we can modify it within 12 hours of purchase (before fulfillment begins).

8. Delayed or Lost Shipments

If your order is significantly delayed or appears lost:

  1. Verify your tracking number and check for updates.

  2. Contact our support team at support@velarismagazine.shop with your order number.

  3. We will investigate with the carrier.

If confirmed lost after 45 business days, we will issue a full refund or a replacement shipment at no additional cost.

9. Multiple Item Orders

If you ordered multiple items, they may be shipped separately to optimize delivery times and warehouse efficiency.
You will receive individual tracking numbers for each shipment, if applicable.

10. Shipping Restrictions

We currently do not ship to the following regions due to logistical or customs limitations:

  • War-zone or embargoed countries

  • PO Boxes or military addresses (APO/FPO/DPO)

  • Remote territories with restricted postal access

Please contact us prior to ordering if you are unsure about your location’s eligibility.

11. Damaged Packages

If your order arrives visibly damaged:

  1. Do not discard the packaging.

  2. Take clear photos of the item and shipping label.

  3. Contact us within 7 days of delivery at support@velarismagazine.shop.

Our team will assist you with a replacement or refund as soon as possible.

12. Contact Information

If you have any questions about shipping, please reach out to:

📧 Email: support@velarismagazine.shop
đź“Ť Velaris Ltd
221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom