FAQ

❓ Frequently Asked Questions (FAQ) – Velaris™

Last Updated: October 4, 2025
Official Domain: www.velarismagazine.shop
Company Name: Velaris Ltd
Contact: support@velarismagazine.shop

1. What is Velaris™?

Velaris™ is a global lifestyle brand offering carefully selected products that combine design, quality, and functionality.
We collaborate with international suppliers and logistics partners to deliver unique items directly to your doorstep — anywhere in the world.

2. Where is Velaris™ located?

Our administrative office is based in:
📍 Velaris Ltd
221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom

All logistics and warehousing operations are handled through certified international fulfillment centers in Europe and Asia to ensure faster and more efficient global delivery.

3. Do you ship worldwide?

✅ Yes, we ship to over 50 countries, including the UK, Europe, North America, South America, and selected regions of Asia and Oceania.
Delivery times vary depending on location — you can find more details in our Shipping Policy.

4. How long will my order take to arrive?

Average delivery times are as follows:

  • Europe & UK: 5–12 business days

  • United States & Canada: 8–15 business days

  • Latin America: 10–20 business days

  • Asia & Oceania: 9–18 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow every step of the delivery.

5. How can I track my order?

After your purchase, you’ll receive a confirmation email with your tracking number within 2–3 business days.
You can track your package directly on our website under the “Track My Order” page or through the carrier’s official website.

6. What payment methods do you accept?

We accept a wide range of secure payment options:

  • Credit and debit cards (Visa, MasterCard, Maestro, American Express)

  • PayPal

  • Stripe

  • Klarna (where available)

All transactions are processed securely through encrypted gateways, ensuring complete safety of your data.

7. Can I change or cancel my order?

Yes, you can modify or cancel your order within 12 hours of placing it — before it is processed or shipped.
Once your order has been fulfilled, we can no longer make changes.
To cancel, please email us immediately at support@velarismagazine.shop with your order number.

8. My order hasn’t arrived yet. What should I do?

If your order hasn’t arrived within the expected delivery window:

  1. Check your tracking number for updates.

  2. Confirm that your shipping address is correct.

  3. If there’s still no update after 30 days, contact us at support@velarismagazine.shop — we’ll assist you immediately.

If your package is confirmed lost, you’ll receive a replacement or full refund.

9. What is your return and refund policy?

You can request a refund or exchange within 14 days of receiving your order, provided the item is:

  • Unused and in its original condition; or

  • Defective, damaged, or incorrect.

We handle every request fairly and transparently.
Please review our full Refund & Return Policy for detailed conditions.

10. Do you offer exchanges?

Yes. We offer exchanges for defective or damaged items of the same model.
If you prefer a different item, please contact us — our support team will help you find the best solution.

11. Are the products original and high quality?

Absolutely.
Every product available at Velaris™ is carefully selected and tested by our team to meet quality, design, and functionality standards.
We only partner with trusted manufacturers that share our commitment to excellence.

12. Is my personal and payment information safe?

Yes.
Your privacy and security are our top priorities.
We use SSL encryption and PCI DSS–compliant payment processors to ensure that all sensitive data (such as payment details) remains protected at all times.
For more information, please read our Privacy Policy.

13. Do you offer discounts or promotions?

Yes!
We frequently run seasonal promotions and exclusive discounts.
The best way to stay informed is to subscribe to our newsletter or follow us on Instagram, TikTok, and Pinterest — where we post special offers for our community.

14. I received a damaged item. What should I do?

Please send us an email within 7 days of receiving your package with:

  • Your order number

  • A brief description of the issue

  • Photos or videos showing the defect

We’ll review your case and send a replacement or refund as soon as possible.

15. How can I contact Velaris™?

You can reach us anytime via:
📧 Email: support@velarismagazine.shop
🌐 Contact Form: www.velarismagazine.shop/pages/contact

Our customer service team will respond within 24 hours (business days).