Refund & Return Policy

💰 Refund & Return Policy – Velaris™

Last Updated: October 4, 2025
Official Domain: www.velarismagazine.shop
Company Name: Velaris Ltd
Address: 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom
Contact: support@velarismagazine.shop

1. Overview

At Velaris™, customer satisfaction is our top priority.
We want you to love your purchase! If for any reason you are not fully satisfied, we’re here to help.

This Refund & Return Policy explains the conditions under which refunds, returns, or exchanges are accepted for purchases made through www.velarismagazine.shop.

2. Eligibility for Refund or Replacement

You may be eligible for a refund, replacement, or partial compensation in the following cases:

  • The item arrives damaged, defective, or incorrect;

  • The item does not arrive within 45 business days after shipment;

  • The product significantly differs from its description on our website.

To qualify, please contact our support team within 14 days of receiving your order at:
📧 support@velarismagazine.shop

3. Non-Refundable Situations

We do not offer refunds or replacements if:

  • The customer provides an incorrect or incomplete shipping address;

  • The product was used, worn, or altered;

  • The issue results from customer misuse or negligence;

  • The request is made after 14 days from delivery;

  • The order is still in transit within the estimated delivery timeframe.

Please note: Once a tracking number shows the parcel as “Delivered,” the order is considered successfully completed.

4. Return Procedure

In some cases, we may request the return of the product to assess eligibility for a refund.
If a return is required:

  1. Contact our support team before sending any item back.

  2. We will provide you with the return address and instructions (varies depending on your country).

  3. Returned items must be in their original packaging and condition.

Unauthorized returns or packages sent to the wrong address will not be accepted.

5. Refund Processing

Once your refund is approved:

  • The refund will be processed to your original payment method (PayPal, credit/debit card, Stripe, etc.).

  • Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

  • In cases of partial refunds (e.g., product replacement discounts), processing time may vary.

6. Order Cancellations

  • Orders can be cancelled within 12 hours of purchase for a full refund, provided the order has not yet been processed or shipped.

  • Once an order is fulfilled or shipped, it can no longer be cancelled.

If you wish to cancel, please email us immediately at support@velarismagazine.shop with your order number and reason.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  1. Take clear photos or videos of the item and packaging showing the issue.

  2. Email them to support@velarismagazine.shop within 7 days of receipt.

  3. Our team will review and offer a replacement or refund as appropriate.

8. Lost or Delayed Orders

If your tracking information has not updated for more than 30 days, or the package exceeds 45 business days without delivery, please contact us.
We will investigate the case and, if confirmed lost, issue a replacement or full refund.

We are not responsible for delays caused by customs, natural events, or courier disruptions, but we will always assist in resolving the issue.

9. Partial Refunds (If Applicable)

Partial refunds may apply in situations such as:

  • Minor damage or defect not affecting product use;

  • Late delivery accepted by the customer;

  • Missing accessory parts that do not compromise functionality.

The amount refunded will be determined on a case-by-case basis.

10. Return Shipping Costs

In most cases, the customer is responsible for the return shipping costs, unless the product:

  • Arrived damaged,

  • Is defective, or

  • Was shipped incorrectly.

We recommend using a trackable shipping service or shipping insurance for your return.
Velaris™ cannot guarantee receipt of returned items without tracking confirmation.

11. Exchanges

We only replace items if they are defective or damaged.
If you wish to exchange it for the same item, contact us at support@velarismagazine.shop.

12. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; processing time may vary.

  3. Contact your bank; it may take time before your refund is officially posted.

If you’ve done all this and still have not received your refund, please email support@velarismagazine.shop.

13. Contact Information

For any issues related to returns or refunds, please contact us:

📧 Email: support@velarismagazine.shop
đź“Ť Address: Velaris Ltd, 221B Baker Street, Marylebone, London, NW1 6XE, United Kingdom